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Frequently Asked Questions
What main products can you provide?
We can provide many series of solar products, mainly producing solar panels, solar inverters, power walls, lithium-ion batteries, gel batteries and all solar system solutions according to your needs.
How is your technical support?
We provide lifetime online support via digital communication channels. We also provide video guidance if you have any questions after delivery.
What is the delivery time?
We usually deliver within 5-15 working days. Standard products are kept in stock for quick dispatch within 15 days, while large orders are subject to negotiation.
Can you provide OEM service?
Yes, as a professional solar system manufacturer, we provide customers with full support for OEM, on-site installation guidance, and comprehensive after-sales service.
How do you guarantee quality?
We provide pre-production samples before mass production and conduct a final inspection before shipment. We also offer 24-hour after-sales service to resolve any issues regardless of time zones.
What are the payment terms?
We accept various delivery terms including FOB, CIF, EXW, DDP, and DDU. Accepted payment methods include T/T, L/C, and PayPal, ensuring efficient and secure transactions.