Q1: Why should I prioritize quality over the 10% lower prices found in the market?
Lower prices often come from using low-efficiency cells without Flash or EL testing, leading to cell cracks and potential fire hazards. Our process includes 3 EL tests and 2 Flash tests to ensure high efficiency and a long service life.
Q2: What payment security measures are in place for first-time buyers?
We accept third-party inspections before shipment and offer secure payment methods like STS (Safe Transaction Service) and LC at sight. This ensures that payment is only released upon submission of verified shipping documents.
Q3: Can I arrange for a third-party inspection before making the final payment?
Yes, we fully cooperate with third-party inspection companies such as BV or SGS. For large orders exceeding two containers, we even bear the inspection costs to ensure full customer confidence.
Q4: How do I handle warranty claims if issues arise after several years?
Every shipment includes a detailed warranty and a flash test report corresponding to the product barcode. During the warranty period, you can submit these reports to access our after-sales support and compensation services.
Q5: Do you provide system design and technical installation guidance?
Yes, our professional engineers design on-grid, off-grid, and hybrid systems. While we do not provide door-to-door installation, we offer comprehensive remote online guidance and provide all necessary bracket drawings and data collection support.
Q6: Which shipping terms are recommended to avoid hidden destination fees?
To avoid hidden charges common with CIF terms, we recommend FOB or CIP terms. Under CIP, the seller bears the destination port charges, leaving the buyer responsible only for local taxes.